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Shipping Policy
Last updated: January 2025
Free Shipping
Orders above ₹499
3-7 Days
Standard delivery
COD Available
Orders above ₹999
Pan India
All states covered
Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Below ₹499 | ₹60 flat rate |
| ₹499 and above | FREE |
Delivery Timeframes
- Pune: 1-2 business days
- Maharashtra: 2-4 business days
- Rest of India: 3-7 business days
- Remote areas: 5-10 business days
Delivery times are estimates and may vary due to courier delays, public holidays or unforeseen circumstances.
Cash on Delivery (COD)
- COD is available on orders above ₹999
- COD orders may take 1 additional day to process
- Please keep exact change ready for COD orders
- COD is available across most pin codes in India
Order Processing
- Orders are processed within 24 hours of placement (business days only)
- Orders placed on weekends or holidays are processed the next business day
- You will receive a WhatsApp/email confirmation once your order is shipped with tracking details
Tracking Your Order
Once your order is shipped, you will receive tracking information via WhatsApp or email. You can also track your order on our website at Track Order page using your phone number or email.
Damaged or Missing Items
- If you receive a damaged product, contact us within 48 hours with photos
- We will arrange a replacement or full refund
- Missing items must be reported within 24 hours of delivery
- Contact us on WhatsApp +91 96237 40541 for fastest resolution
Return Policy
- Returns accepted within 7 days of delivery for unused, sealed products
- Product must be in original packaging
- Return shipping cost is borne by the customer unless the item is defective
- Refund is processed within 5-7 business days after we receive the return
- Customized or opened products cannot be returned
Need help with your order?
Contact us on WhatsApp +91 96237 40541 or email info@shrilekha.com. We respond within 2 hours on business days.